Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q. How long will it take for my items to arrive?
A. It will usually take 7-20 business days (USA, Canada)/ 10-30 business days (Europe and other country) for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items. One some items, we have Free Shipping over $75.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
We ship worldwide! It may take 2-5 days for your order to be wrap up and ship from our facility. And 5-15 business days for our product to reach there destination ( USA, Canada ), Europe and other countries may take 7-25 business days for your item to delivered to your house.
All shipping is insured and includes a tracking number where you can check the real-time status of your delivery.
Shop with confidence. Guaranteed Safe and Secure Checkout with Visa | Mastercard | Discover | Amex | Paypal
Delivery times and timescales We do try our best to meet the delivery timescales, but occasionally a parcel can be late due to reasons that are out of our control (i.e. weather conditions, strikes, busy times such as holiday season, customs...). Delivery times are not guaranteed and are benchmarks according to the delivery providers in order for the customer to make a judgement as to which service may be most appropriate to them.Orders placed after 3pm Monday to Friday, at the weekend or a Bank Holiday will not be processed until the next working day.
Familymega will not be liable for any loss caused to you due to the late delivery.